What is an interactive user guide and what it can do for my. Forth user manual your robot is an extension of yourself. The universe was updated to enable the inclusion of low cardinality user data in detail reports. The resource center includes webbased documentation, product simulations. The fool has written over 100 articles on interactive intelligence. The vital interaction automated intelligence platform combines healthcare data, business intelligence and workflow automation to help you gain valuable insights into your medical practice and create meaningful patient interactions. Ip then routes calls and tracks user interactions based on that users activity. Consists of capabilities to provide business intelligence content when the user is not directly connected to the enterprise network. For additional training opportunities contact education services at. Interaction optimizer technical reference is designed to enable a cic administrator or a workforce scheduling administrator to. Dec, 2016 support, sales, and training for interactive intelligence products will still be underway just as genesys products arent seeing any slowdown. Interactive intelligence complete solutions for the ip.
Welcome to the genesys interactive insights user s guide. This screen is used for all call the call number identifies which call to transfer handling functions such as transferring calls, e. Previously it was known as business information warehouse biw. Icis reporting user manual for business intelligence 4 1. Thus, interactive intelligent systems may use ai to improve uis, or they may enable interactive use of ai through new uis. Itspmagazine ran a twitter poll about digital safety at the black hat conference.
You or your administrator can customize your home tab for different users and groups. We chose the interactive intelligence software based on its open architecture for maximum customization. This document introduces you to concepts and functionality of the genesys interactive insights gi2 product, which is powered by. View online or download interactive intelligence purecloud edge administrators manual. Sap bi business intelligence tutorial pdf training materials. Interactive intelligence 390 user manual pdf download. A vital resource for advertising professionals, media specialists. When you hangup the phone, the idle state screen may appear to vanish.
Sap businessobjects web intelligence interactive viewer. Cisco and interactive intelligence systems integration. Oracle fusion middleware licensing information user manual. Quizzes, polls and other interactive content allows the user to provide you with instant feedback, and this means that you not only have their contact info, but you can create more targeted and useful content for them, which naturally leads to brandy loyalty. It provides comprehensive advertising information on 3 million brands across 20 media. In the mean time, use your old login and password nonemail based to access this page. Get an overview of the interactive viewer and its features in sap businessobjects web intelligence 4. Aug 31, 2016 with the acquisition, interactive intelligence s features are intended to work in tandem with genesyss existing customer experience offerings. Conferencing calls, placing calls on hold and more.
Moving to the genesys purecloud platform provided advanced routing, realtime reporting and a path to unify email, chat and social interactionsall for a peruser monthly price. It is one of the main component of sap netweaver technology. Use the navigation buttons on the left to move to other pages in the document, or. Oracle business intelligence enterprise edition platform.
Apr 30, 2020 however, a hardtoscale it infrastructure diminished customer experience and prevented the team from maximizing learning and plans for effective contact handling. Interactive intelligence 390480e phone user guide interactive intelligence 390480e phone user guide. At his companys interactions user conference today, interactive intelligence group founder and ceo don brown laid to rest the rumors that his company was going to sunset its customer interaction center cic solution in favor of purecloud, its cloudbased contact center suite running entirely on the amazon web services aws platform. That was back during the summer, and as the year comes to an end, so has the acquisition process. A record 322 people attended interactive intelligence inc. Interactive displays provide an allinone meeting solution, making meetings more intelligent and efficient. However, while there is still a beating heart at interactive intelligence, the company is no longer being listed or traded publicly as they are a part of the genesys brand. This page yet not yet been migrated to the new support site. Welcome to the genesys interactive insights users guide. Wherever a user logs in to the cic network, the interaction processor ip identifies that user by his or her unique extension number and routes calls to the extension number of his or her current workstation. Businessobjects business intelligence platformbi 4. As a person you have rights, and as an artificial intelligence, embodied in a machine, your robot has whatever rights you choose to grant it on the basis of your own personhood. Application notes for interactive intelligence customer.
Interaction supervisor user guide northwestern university. Deployment tips, questions, blogs and other technical materials related to interactive intelligence ic documentation library 3. Your intelligent robot is no more a slave than a human being is a slave. Featuring 4k ultra hd resolution and an advanced, nextgeneration touchscreen, the viewsonic viewboard ifp6550 delivers incredible collaborative capabilities for 21st century boardrooms and classrooms. Exteq provides international engineering oems worldwide connections high capacity production. In the oracle bi intelligence dashboards environment, the end user is working with live reports, prompts, charts, tables, pivot tables. With integrated myviewboard annotation software and viewboard cast. Interactive intelligences efaq, evaluation by customer interaction solutions. Interactive intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, voice over ip companies, and business process automation.
Im looking at specializations, and im not 100% sure what interactive intelligence really is not even a wikipedia page on it. Interactive intelligence, a pioneer that helped put indianapolis technology companies on the map, announced it will be sold to a california firm. Business telecommunications industry electronic mail systems email email software internet services online services software. Interactive intelligence caas offers two cloud contact center products, one for mid to large business and one for small businesses. Its an apifirst solution, with more than ten years of testing, refinement and proven scalability and security.
Layers contain features of the map such as streets, parks, postal districts, cities, radio towers, rivers and so on. However, a hardtoscale it infrastructure diminished customer experience and prevented the team from maximizing learning and plans for effective contact handling. Each layer holds characteristics that may be of interest to endusers. Welcome to inin university interactive intelligence. Every year, genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. By continuing to use this site andor clicking the accept button you are providing consent quest software and its affiliates do not sell the personal data you. Oracle business intelligence answers, delivers, and interactive dashboards user guide version 10. Genesys interactive insights falls under the business optimization analytics solution of the pureengage offering. Through the power of the cloud and ai, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Pureconnect powered by customer interaction center cic. This documentation is also available on the separate sap businessobjects business intelligence platform documentation dvds. Interaction center user applications should i remove it. Interactive user guides for your website in seconds helppier. Oracle bi interactive dashboards provides any knowledge worker with intuitive, interactive access to information that is actionable and dynamically personalized based on the individuals role and identity.
Sap bi business intelligence tutorial pdf training. The annual event, which is for users of interactive intelligences contact center and ip telephony software, offers educational sessions and networking opportunities, as well. Acd statistics from the i3 acd are captured and can be used in rules. As of december 1, 2016, genesys now owns interactive intelligence and all of its solutions. Interactive intelligence reports growing purecloud momentum. Below are some useful tips for interactive routing, a number of these are demonstrated in the video below. Record crowd attends interactive intelligence user forum. This can be a pad, a connection line, an existing via, a track end on a partially routed net, in fact, any object. Interaction supervisor user guide interaction supervisor user guide customer interaction center enterprise interaction center version 2. Genesys acquires interactive intelligence smart customer. Ifp6550 65 display, 3840 x 2160 resolution, 350 cdm2 brightness. Links related to interactive intelligence ic documentation library. Aug 24, 2018 interactive user guides help automate customer support, as they can answer common questions that dont require intelligence or decisionmaking. Vonexus is a wholly owned subsidiary of interactive intelligence.
Mar 09, 2020 what is an augmented reality instruction manual. Interactive intelligence, a pioneer that helped put indianapolis technology companies on the map, announced it will be sold to a. O n the developer portal you will be able to find all the resources you need to be able to create top notch integrations to the genesys pureconnect line of products. This is the tool that enables you to view, organize, and manage documents. The oracle business intelligence foundation with its complete, open and integrated modern. Engaging with perspectives on intelligence as ui designers, developers, and researchers. A user who logs on to a client application tied to concurrent licenses acquires a concurrent license. Interactive reporting users guide interactive reporting interactive reporting users guide interactive reporting ltd. Pureconnect powered by customer interaction center cic 2017 r3. Interaction optimizer technical reference is designed to enable a cic administrator or a workforce scheduling administrator to effectively use the various configuration interfaces and procedures in interaction administrator and in the interaction optimizer module in ic business manager. These quick reference guides are concise references to different apis. Interaction center user applications is a program developed by interactive intelligence. Icws is a programming api that allows developers to create c ustom applications that leverage the interaction center to solve business problems and is available in cic 4.
Genesys cloud is the platform for rapid innovation for organizations of any size and any industry. Manual for terms, definitions, and background concepts. This document applies to one or more interactive intelligence andor vonexus products. Earlier this year, both genesys and interactive intelligence shook the market up by announcing their move to combine forces. Stradegy user manual introduction i introduction about stradegy stradegy is the powerful information tool that helps you see the complete media picture 247. An augmented reality instruction manual takes an online user guide to the next level by overlaying the text and images with augmented reality technology in order to provide instructions to the user in an interactive manner. Interactive intelligence purecloud edge pdf user manuals. The developer portal is aimed at bringing the development community together by providing community support and hosting open source projects. In figure 2 the users name is jbloggs, as can be seen in the top right. Jun 06, 2016 at his companys interactions user conference today, interactive intelligence group founder and ceo don brown laid to rest the rumors that his company was going to sunset its customer interaction center cic solution in favor of purecloud, its cloudbased contact center suite running entirely on the amazon web services aws platform. Cisco and interactive intelligence the value of a combined solution for enterprise ip telephony and customer care lori bocklund president strategic contact, inc. Otherwise, they are returned to the report type page. The companys cx platform aims to align the experience delivered by businesses with the expectations of their customers, by matching workloads with the required staffing levels for each customer journey.
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