Blue pumpkin workforce workforce planning there really is. These products are networkenabled, and users are able to designate any windows 95, 98, or nt pc as a server. Blue pumpkin releases workforceoptimization tools the two application sets manage longrange hr planning, budgeting, employee scheduling, productivity assessment, payroll integration, and performance measurement. It provides the mechanism to integrate many of the processes that have previously been done separately. Witness systems has upgraded the workforce management module of its impact 360 workforce optimization application to provide tighter integration into. Telia nara selects blue pumpkins primetime workforce. It addresses workforce management, quality monitoring full time recording, performance management and elearning. Wfm with gmt or iex workforce management software if you are using wfm with the gmt or iex workforce management software, do the following. Witness systems completes acquisition of blue pumpkin business.
Witness systems to acquire blue pumpkin software business wire. The two application sets manage longrange hr planning, budgeting, employee scheduling, productivity assessment, payroll integration, and. We have been using this particular software at work for workforce management. The company provides strategic planning, workforce management, performance optimization and application platform and integration. To be business process model, blue pumpkin workforce management and verint impact 360 workforce management are also the perfect creations for icon, and you can download them free for personal or maybe commercial use. Blue pumpkin, an industry leader in enterprise workforce optimization solutions, recently introduced its complete workforce optimization suitethe industrys first comprehensive offering to optimize the employee management and performance processes that drive customer loyalty and corporate profitability. Blue pumpkin workforce workforce planning there really. In the contact center wfo involves solutions with predefined workflows that deliver unique information to help enhance contact center productivity and quality. Free, interactive tool to quickly narrow your choices and contact multiple vendors. If you arent currently using workforce management software in your back office and branch network, you have a huge blind spot when it. Apply to workforce manager, analyst, management analyst and more.
With the new product witness offered clients a unified architectural platform and user interface which integrated the four primary functions of call center management. Scheduling, optimizing and tracking the workforce are the main components of a mobile workforce management system. Blue pumpkin, launched in 1997, offers a suite of products for workforce optimization, such as wfm and performance management, with features like agent performance scorecards and key business performance indicators see blue pumpkin s suite offers an enterprise view of resources. Blue pumpkin is the only workforce management company named in upside magazines hot 100 private companies, an elite list of rapidly growing hightechnology firms. Driving business value through performance management. Witness systems completes acquisition of blue pumpkin. Blue pumpkin, launched in 1997, offers a suite of products for workforce optimization, such as wfm and performance management, with features like agent performance scorecards and key business performance indicators see blue pumpkins suite offers an enterprise view of resources.
Awardwinning workforce management software by blue pumpkin. Over the past decade or so, quality management has become an increasingly complex task with the advent of multichannel contact centers and sophisticated. Snt group buys blue pumpkin workforce management software for. About blue pumpkin software, inc blue pumpkin software is a provider of workforce management solutions for multimedia customer contact centers. Blue pumpkin software is a marketleading provider of workforce management solutions for multimedia customer contact centres. It provides holistic visibility into and manageability of the work, people, and processes across customer touch points. Blue pumpkin provides industryleading workforce management solutions that improve the performance of a customer contact centers most important and.
Managed staff planning for reorganization of call center from west chester to des moines. Compare results w ith expectations finally,and perhaps most important,you must compare the schedplaying the numbers. The companys solutions include strategic planning, workforce management, performance optimization, and application platform and integration. Thats where the prepackaged workforce management solution from witness systems comes into play. Blue pumpkin software receives siebel validation bloomberg. Workforce optimization wfo is a unified suite of cloud solutions for capturing interactions and managing the performance of employees across the enterprise.
Construct a workforce schedule that matches your needs. Using acd statistics for workforce management by ofer matan, ph. Best real estate management software top 10 list duration. The solution now enables the contact center to create more flexible scheduling options, monitor backoffice work activities more efficiently, manage backlog and model forecasts to meet service levels and processing deadlines. Wits provides the contact center industrys first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. See who you know at blue pumpkin software, leverage your professional network, and get hired. Synthesis of blue pumpkin and witness capabilities manifested in the october 2005 introduction of witness impact 360 software and services. The company also offers consulting, implementation and training services, as well as customer support. May 10, 2015 top 10 list of best workforce management software.
Did you know that the average companys back office has far more employees than its contact center. Jan 24, 2005 witness systems completes acquisition of blue pumpkin. The entire system operates in a dynamic environment. Cic integration to workforce management historical and. Verint enhances impact 360 workforce management software.
The top workforce management software helps hr practitioners handle employee time and attendance, scheduling, workforce planning and optimization. Witness systems to acquire blue pumpkin software cmo. Blue pumpkin and taske partner to deliver workforce. There are integrated suites available to streamline the process, allowing managers to spend less time filing paperwork and more time ensuring their operations run smoothly and efficiently.
Workforce management software solutions automate the full spectrum of processes required to effectively distribute workers and track timeattendance. Blue pumpkin launches industrys first workforce optimization. Sep 30, 2002 on the short list were products from tcs management group inc. With sap fieldglass contingent workforce management, you can automate the entire process of procuring and managing flexible labor from requisition all. There are many functions between strategic planning and product delivery that in the past appeared. Its possible to customize them, change the details, make our corrections and enjoy the results. Wits, a global provider of performance optimization software and services, today announced that it has reached an agreement to purchase blue pumpkin software, inc.
Mobile service providers like any other, are required to maintain a. Provider of workforce and contact center resources management software. Install wfm historical and rta software on your workforce management servers or on another designated server as described in installing wfm on an application server. Dec 20, 2004 sydney december 20, 2004 witness systems nasdaq.
Snt group buys blue pumpkin workforce management software. Blue pumpkin provides industryleading workforce management solutions that improve the performance of a customer contact center s most important and valuable asset its people. Blue pumpkin, an industry leader in enterprise workforce optimization solutions, today released its newest workforce management solution. There are many functions between strategic planning and product delivery that in the past appeared to operate in a vacuum and yet impacted the company. About blue pumpkin software blue pumpkin software is a privately held company founded in 1996 with headquarters in california and european offices in london heathrow. Blue pumpkin software inc company profile and news. Dec 17, 2004 blue pumpkin provides industryleading workforce management solutions that improve the performance of a customer contact centers most important and valuable asset its people. Addressing critical business challenges and creating competitive advantage with both innovative technology.
Addressing critical business challenges and creating competitive advantage with both innovative technology and best practices professional services. Utilized nortel and lucent acd software and blue pumpkin workforce management software. Awardwinning workforce management software by blue. Blue pumpkin software are makes enterprise software. Today, organizations rely on many sources of talent beyond their fulltime employees including contingent workers, consultants, freelancers, and others. Wits, a global provider of performance optimisation software and services, today announced that it has reached an agreement to purchase blue pumpkin software, inc. If you arent currently using workforce management software in your back office and branch network, you have a huge blind spot when it comes to efficiently managing your workforce. The company tuesday released its complete workforce optimization suite, which includes two application sets that manage longrange humanresource planning, budgeting, employee scheduling. May 10, 2020 witness systems has upgraded the workforce management module of its impact 360 workforce optimization application to provide tighter integration into the workforce optimization engine, as well as. Were reinventing workforce management by uniquely combining the proven workforce management functionality of blue pumpkin software a witness systems company with insightful performance management and actionable learning capabilities. These are termed as mobile workforce management software. Blue pumpkin software inc blue pumpkin software, inc. Evaluated and implemented workforce management software.
Blue pumpkin develops, markets, and supports the awardwinning primetime suite of products designed to help companies guarantee superior customer service across a variety of contact. Wits, a global provider of performance optimization software and services, today announced the completion of its acquisition of blue pumpkin software, inc. Originally, workforce management systems for employee scheduling were standalone solutions, as were the quality management systems that evolved on top of basic call recording software. Aug 03, 2000 about blue pumpkin software, inc blue pumpkin software is a provider of workforce management solutions for multimedia customer contact centers. Aug 05, 2002 blue pumpkin, an industry leader in enterprise workforce optimization solutions, recently introduced its complete workforce optimization suitethe industrys first comprehensive offering to optimize the employee management and performance processes that drive customer loyalty and corporate profitability. On the short list were products from tcs management group inc. Workforce management software for hourly employees duration. Workforce management is a crucial element of the call center. Blue pumpkin launches new wfm solution for smaller contact.
Verint enterprise workforce management enables organizations to efficiently plan, forecast, and schedule employees to meet service level goals by leveraging a unified, enterprise workforce management solution. Software for optimizing the contact center workforce. Blue pumpkin primetime products are workforce management software solutions designed to optimize the forecasting and scheduling of agents in customer. Blue pumpkin primetime products are workforce management software solutions designed to optimize the forecasting and scheduling of agents in customer contact centers. Mar 21, 2000 blue pumpkin and taske partner to deliver powerful call center forecasting, scheduling and management solution. Blue pumpkin and taske partner to deliver powerful call center forecasting, scheduling and management solution. Blue pumpkin workforce management takes a global approach to improving management. Mobile workforce management is therefore a complete management solution for a mobile environment. Best workforce management software comparison wfm system tools. One of our global partners, blue pumpkin software, was recently recognized for their primetime workforce management software.
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